FAQ

Puzzled about how to connect your printer? Wondering why your computer is running so slow? Geeks on Site has a library of frequently asked questions here for you to find answers.

Computers

Connectivity

Home & Entertainment

Business & Privacy

About Our Services

- - How Quickly Will You Have a Technician Physically Dispatched to My Location?
    We can usually have a tech out to you the same or next day.
- - How Much Does Your Service Cost?
    We offer different service options: Flat fee, hourly rate, block rates and monthly subscriptions.
- - How Qualified are Geeks on Site Technicians?
    Our technicians handling support have a minimum of 3 years computer repair & support experience and carry a variety of industry certifications from CompTIA, Microsoft, and Cisco.
- - How Long Does It typically Take to Solve a Problem?
    Most support sessions take about two to three hours. The session may be much shorter or longer depending on the number of and severity of issues. In some cases when a computer is heavily infected with viruses and/or spyware, work may need to continue by doing an in-home or in-office onsite visit by one of our certified technical experts.
- - Is Your Work Guaranteed?
    We will always work with you to make sure you’re satisfied with our work. If you ever have a question or concerns over a service, our customer satisfaction team is ready to make sure you are happy with our service.
    Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service on our part. For example, some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place.
    If you have service performed and are not happy with the results we will work with you to complete the job to your satisfaction.
- Do You Work on MAC?
  We support both Windows and MAC through our onsite service. Our remote service does handle limited Mac repairs.

Why Geeks Onsite?

Experts Ready To Help

As a leader in the technology industry, Geeks on Site provides the very best technicians in computer repair, networking, smart home installations, and IT support. Our technicians are knowledgeable and courteous, and they’ve been vetted before entering your home or office space. Schedule an appointment today to meet your friendly, local Geek!

Give us a call to find a tech near you

1.888.799.4335

A Few Words From Our Happy Customers

Rating

4.3

Based on 38 reviews

Geeks on Site

4.3

Based on 38 reviews

I've had issues with my desktop and they had always been able to solve them, I got the yearly service, you can call as many times, at least you call once a month and have a tune up perform

Hector Garcia Fantastic hair

I have been using their services for many years now and Yadian has always surpass my expectations. His advice has always been point on. He is very knowledgeable and very professional. I will definitely recommend their services and will keep using them for our business technology support.

Luisa Bautte

Neil Austin was wonderful and very patient adding parental monitoring to 5 devices.

Adri Zentefis

My son gaming computer was frozen from virus attack. Called Geeks on site for remote assistance. The process was very simple and helpful, Geeks on site was able to clean and removed virus from our computer.Highly recommend their service to friends and family's.

Kong Sayarad

The individual technician that helped me maintain my windows 10 HP tower PC was very professional, knowledgeable, efficient and courteous as well!

Lawrence Nevison

They are very professional and knowledgeable I could not open or get into my computer and one day later got a call that it was fixed

Severino Salazar

Your technician was extremely knowledgeable and helpful. He got the job done efficiently and in a customer-oriented manner.

Charlotte Brook-Signor

Caine Hakim was my service man. Did an excellent job with my computer and went above and beyond and unstuck my front door for me!!

Annie Zintel

We had the technician to our home to install a printer, take care of some virus issues, recover files, etc.The technician was on time, worked competently and quickly (we had plenty of time left on our estimated time slot, answered questions clearly and helpfully, plus gave us good advice for the future. We are geeks for life!!

Walter Wagner

Geeks on site has and continues to provide me with excellent service. Once I found them I no longer had to worry about my computer. THANKS

Sandra Shortt

Excellent responsive successful in evey aspect. Shabash GOS!

Dennis Showalter

They always solve my problem and are very helpful

joanne cookinham

Professional I'm very thorough

Cc Co