With our remote service, we can securely connect your computer and proceed with any necessary diagnostics or repairs. Our technicians can only gain access to your computer after you have accepted a prompt asking for your permission. Once the remote session is over, our system prohibits a technician from gaining access to your computer without prompting you for your permission once again. We use SSL/TLS (OpenSSL) encryption which is the same used for online shopping, a Zoom conference, or online banking.